Abacus Systems Pty Ltd.
Specializes in developing help desk, client and asset management software. |
AmberCat HelpDesk
Web-based and desktop software for internal and external help desks, customer service, and facilities management, with automated workflow and SLA management. |
Applied Innovation Management
Provides adaptable web based enterprise systems that can be both used out-of-the-box as well as customized to an individual need. |
AskIt Systems
Offers an outsourced, web-based customer service help system that learns from the customers questions. |
Asset Navigator for IT
Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs. |
Auratech Software
Australian based company that provides the Client Integrated Support System. |
Avante Solutions
Offers the HEAT software package for help desks. |
Avensoft
Web based help desk software to help track help desk tickets, software bugs, product defects, customer problems, incidents and issues. Free trial can be downloaded. |
Axios Systems
Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution. |
Big Web Desk
Completely web-based leaseable helpdesk ticketing service and request management software solution. |
Blue Flag Technologies Ltd
U.K. based company providing customer relationship management solutions including helpdesk, call centre and complaints management. |
Blue Ocean Software, Inc.
Track-It! is a fully scalable and web-enabled computer management system with integrated software modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, and Reporting. |
Broad Daylight, Inc.
Provides software that enables companies to answer questions more efficiently on the Web and reduce inbound electronic mail or phone calls. |
Bynari
Linux-based freeware help desk software called Job Control System (JCS). |
Carpio Helpdesk
Basic CRM software solution for small business with several articles on CRM. |
CDN Systems
Customizable web-based, helpdesk software with Access and MSSQL integration. |
Chameleonware Inc.
Lotus Notes 3C-Support Desk for supporting internal and external call centers. Reports and manages incident tickets. |
CloseSupport
Low-priced application with functions tailored to the needs of support technicians and browser-based functions for non-technical users. |
Coastal Software & Consulting
Offers customer support and help desk solutions. |
Control-F1 Software
Helpdesk software with advanced desktop sharing, communication, diagnostic and system management tools. |
Coral Sea Software
SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box." |
Creek Pointe Helpdesk
Full service helpdesk automation services including process analysis and development, implementation, resourcing and training. |
CustomFAQs
Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management. |
Cyracle Technologies
Provides web-based software in real-time customer assistance, online sales support, and self-help customer service. |
DeskPRO.com
An integrated script to manage customer sales and support. Uses a mySQL database backend and allows for flexibility in implementation. Prices, list of features, and several demonstration scenarios. |
Digital.Support.Center
Hosts a scalable central point for all of incoming IT helpdesk requests. |
District HelpDesk
Live Demo of helpdesk software designed specifically for school districts. |
DKSystems Online
Develops enterprise-wide help desk and asset management software. |
Double IS
Provides software that manages work orders, room booking, visitors, catering, equipment, and more. |
e11 Help Desk
Online help desk software. |
Easy Access Help Desk
Offers a help desk software application for businesses, software support and call center solutions. |
ExDesk
Provides web-based, fully customizable help desk solutions for the IT support, VAR, and System Integrator community. Also provides demo and free trial. |
Expert Data Solutions
Offers Close Support, a multi-user help desk application. |
Fenestra AnswerDesk
Offers web-based automated support solutions for IT management, customer care and call centres. |
Footprints Helpdesk From Unipress
Completely web-based issue management and helpdesk software tool for small to mid-sized businesses. |
Free Desk
A Visual Basic Script, Active Server Pages (ASP) call management/help desk web application. |
Fused Solutions - Support Management System
Web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-tim |
Gemini Help Desk Software
U.K. based company offering Gemini helpdesk, a comprehensive and functional solution for your helpdesk and call centre environment. |
GeoCom Helpdesk
Compact Lotus Domino based helpdesk software with customizable scheduler for user and customer support. |
Gupt Communications
Boston based technology firm specializing in helpdesk, CRM and knowledge-base products. Also provides consulting. |
GWI Software
Advanced web-based and Lotus Notes-based helpdesk software. |
Help Desk CTS
Software by Macara Systems to keep track of incoming calls, work performed, problem hardware, resolutions and by who. Comes equipped with several management reports. |
Help Desk Software and Resources
A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service. |
Help Desk Software Central
Offering customizable help desk software products for customer relationship and service management, integration support, and consulting businesses. |
Helpdesk 4 Web
Offers completely web-based help desk and call tracking software systems for IT tracking and customer service needs. |
HelpDesk Expert
Help desk and customer support software featuring web-based call tracking, asset management and contact management systems. |
HelpDesk.Com
Online resource for help desk software and links to assist in helpdesk automation. |
HelpDeskPro
Customer support software to aid any business. |
Helpline Design
Offers hosting of United Way Helpline information. Also provides Web site design and hosting services. |
HelpStar Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. |
HelpTrac
Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency. |
Heron Technology
Develops and sells various products and services related to Help Desk, CCTV and programming. |
Hostedware
Affordable web-based help desk application and database. |
House on the Hill Software
Help desk software for call logging, auditing, knowledge base, internet call tracking. |
ieComputerSystems
Specialises in helpdesk software, software development and IT consultancy services. |
Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. |
Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area. |
Information Resource Manager
Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history. |
Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around the world. |
ISIS Helpdesk
Web based job tracking and asset management software. |
Kemma Software
Bridge 99 is a versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. |
LANauditor
Inventory audit software. |
Langley Computer Services
U.K. based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT. |
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo. |
LBE Helpdesk
Helpdesk systems to suit every business. Run on your desktop or the web. Integrate with e-mail to keep everyone informed. |
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features. |
Magic Solutions
Provides helpdesk, asset and change management, and enterprise service desk applications that are adaptable solutions to operations management needs. |
Manage-IT! Help Desk
Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, and ODBC-compliant databases. |
Micro Outsource
An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources. |
NetHelpDesk
Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring. |
NetKeeper
A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet. |
NetWorld UK Helpdesk
Provides range of scalable Windows-based helpdesk software with extensive third party integration capability. |
PC Examiner
Web-enabled software detects and identifies hardware and software components. |
PRD Software
Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT |
ProjecTrak
Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call management. |
PyramidTools HelpDesk
Web-based helpdesk with email routing and free upgrades. |
Pytheas
Design, development and sale of asset management, help desk and inventory software. |
Q-Max
Develops and sells call centre management software. |
Remedy Corporation
Help desk, asset and change management, and service level agreement applications are adaptable solutions to operations management needs. |
Revolutech Software
Offers software to increase CRM, customer care and BI. Automates call center, help desk and customer service. |
RHESolution
Software utilizing ASP technology, and providing full help desk functionality. |
Richmond Systems
Specializes in development of helpdesk, asset management, remote control and training solutions. |
Richmond Systems SupportDesk
Customisable Windows helpdesk software with email logging and Explorer-like interface. |
RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. |
RT: Request Tracker
Open-source trouble ticketing system. |
ScorpioSoft
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. |
SDS HelpDesk Solutions
Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities. |
Seapine
TestTrack defect tracking and issue management software, servers for Windows and Macintosh, clients for Win, Mac, Web and Unix/Linux. Downloadable evaluations. |
Serio
Provides solutions for help desks, call tracking, asset management, knowledgebase and others. |
ServiceWare
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise. |
sitehelpdesk
U.K. based company providing browser based helpdesk solutions. |
Soffront
Offers fully web-enabled and fully customizable helpdesk software. |
Softopia
Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface. |
Softrilogy Helpdesk
Windows client software providing basic tracking, configuration and reporting functionality. |
Support Masters
Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality. |
Support-Works
Freeware helpdesk software. |
Support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems. |
SupportAbility
Web-based data acquisition tool that complements existing helpdesk software by gathering complete and accurate hardware and software configurations from PCs. |
Taskman Pro
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. |
TeamShare
Develops 100% web-based customer support software solution. |
TelePlaza
Customer service and help desk software and resources for improving support center performance. |
tellME Centre
Web based helpdesk software with self building faq knowledge base. An online customer service solution and knowledge management system. |
Touchpaper
Full suite of complementary help desk products with features that include IT asset management, remote management capability, real-time workload monitoring, web self-service, KnowledgeBase and real-time management information. |
Track-Man Help Desk Software
Provides help desk automation software which includes problem tracking, inventory and reporting features. |
TrackWise
A fully-integrated and extremely customizable tracking system used for managing problem reports, bugs/defects, change requests, customer complaints, and corrective action items. |
Uptrends Management Software
Provides helpdesk software, CRM software, SFA (sales force automation) software, accounting software, contact management software, and custom programming solutions. |
WAK Software ChartMagic
Delivers web based graphs and tables that report statistics for Remedys Action Request System. |
WebTTS
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. |
West Heaven Solutions
Configurable helpdesk software with basic bug report, support request and sale item functionality. |
Wickett Software
Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration. |
WonderDesk
Organize and track support e-mail calls with help desk software. |
XData
Italian software house offering xDesk help desk application. |
